FAQ
1. What products do you offer?
We offer a carefully-curated selection of projectors, including:
- Our Mini Projector, which is affordable, yet effective. The Mini model offers a sleek, space-saving solution that can bring the magic of the movie theatre into your home.
- Our Pro Projector, which is also affordable, and will provide an immersive luxury viewing experience. The Pro model will transform your living room into a cinematic escape.
Each product is selected to meet modern trends while creating the perfect ambiance in your home.
2. Are your products high quality?
Absolutely! We carefully source our products to ensure they meet high standards of quality. We strive to provide durable, stylish, and space-saving projectors that our customers will love for years to come.
3. How long will it take for my order to arrive?
Orders typically ship within 1-3 days. Delivery times may vary depending on your location. Most orders arrive within 7-12 business days after shipping. You’ll receive a tracking number as soon as your order ships so you can follow its progress.
4. Do you offer international shipping?
Currently, we ship to the UK and USA. Shipping fees and delivery times may vary depending on your country. Please check our shipping policy or get in touch with us for more information.
5. Can I change or cancel my order after it’s been placed?
We aim to process and ship your order as quickly as possible, so we recommend contacting us immediately if you need to change or cancel your order. While we can't guarantee changes after the order has been processed, we’ll do our best to accommodate your request.
6. How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use this tracking number to monitor your package’s progress on the carrier’s website.
7. Do you offer gift wrapping?
Currently, we do not offer gift wrapping. However, we strive to ensure that your items arrive beautifully packaged. We ship your product with sensitive shipping so that it stays protected.
8. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your items, you can return them within 14 days of receiving your order. Products must be unused, undamaged, and in their original packaging. Please visit our Returns & Exchanges page for more details.
9. How do I contact customer support?
If you have any questions or need assistance, feel free to reach out to our customer support team via the Contact Us page. We’ll respond as soon as possible, typically within 24 hours. You can also email us directly at shop.quantum.uk@gmail.com.